We are IKO METALS EUROPE NV. We have our registered office at Michelenweg 3, 3700 Tongeren, Belgium. We are registered with the Kamer van Koophandel Tongeren under company number BE0460680.219.

In the context of our activities we collect, hold, disclose and/or otherwise process personal data. Pursuant to applicable data protection and privacy legislation, we qualify as the controller with respect to the personal data that we process jointly with Inventis bvba, the website builder/hosting provider.

 

2. WE KNOW YOUR PRIVACY IS IMPORTANT TO YOU

We value your right to privacy and strive to protect your personal data in accordance with applicable data protection legislation and more specifically with the General Data Protection Regulation (“GDPR”) and its national implementing legislation.

In this Privacy Policy we set forth how we collect your personal data, how and for what purposes we may use your personal data and to whom your personal data may be disclosed by us. Further, this Privacy Policy includes important information regarding your rights with respect to the processing of your personal data. Therefore, we encourage you to read this Privacy Policy very carefully.

From time to time, we may need to change this Privacy Policy. The most recent version of this Privacy Policy is available on our website www.metrotile.eu. We encourage you to regularly review this Privacy Policy. You may also ask us to send you a copy of the most recent version of this Privacy Policy.

Attention: By using our metrotile.eu website or by encountering us on events and by sharing your personal data with us, you acknowledge that your personal data will be processed in the manner as described in this Privacy Policy.

Note: this does not constitute your ‘consent’ to the processing of your personal data. We do not process your personal data on the basis of your consent, unless specifically indicated.

 

3. WHOSE PERSONAL DATA DO WE COLLECT?

We collect personal data from

• Our website visitors. When filling in our registration forms, contact forms or by registration for our partnertool on the website. Our partnertool is a private communication platform on the website.
• People we meet at for example (network)events and fairs.

In the context of our services, we may collect personal data relating to our customers, contacts or visitors of our website.

 

4. HOW DO WE COLLECT PERSONAL DATA RELATING TO YOU?

We may collect information about you in various ways:

• Directly from contacts, for example when meeting contacts at a fair or at events, data coming from a business card or data given orally to us will be processed by our CRM system
• Directly from you when you visit our website, which may include information you provide to us by means of contact forms or registration forms.
• (Purchase) data files from other companies/customers. This data will be processed by our CRM system

 

5. WHAT PERSONAL DATA DO WE COLLECT AND FOR WHAT PURPOSES DO WE USE YOUR PERSONAL DATA?

We collect the following information about you and we use it for the following purposes:

Personal data:	Purposes:
your identification and contact information (name, address, telephone number, email address or other contact details)	• customer administration • for marketing purposes like mailings, calls
your IP address and surfing behavior	• to improve our services and the quality thereof • to improve our website

 

For the processing of your identification and contact information for the purpose of

• customer administration, for which we rely on the execution of our contract,
• marketing (through non-electronic means or telephone calls) purposes, we rely upon our legitimate interest for your consent. Please do note you have the right to opt-out any time (see below).
• Electronic direct Marketing (mailings). We note that you have the right to withdraw that consent at any time. You may do so by E-mail (via [email protected]) or by filling in our contact form on metrotile.eu stating that you would like to withdraw your consent. When receiving a mailing you can withdraw via the unsubscribe button included in the mailing.

6. WITH WHOM DO WE SHARE YOUR PERSONAL DATA?

In the context of the purposes as listed above, we may share your personal data with third parties, such as service providers we use (e.g. IT service providers or marketing agencies).

We will ensure that, where relevant, contractual safeguards are implemented to ensure the protection of your personal data when disclosing your personal data to a third party. For example, we will enter into data processing agreements with relevant parties (providing for restrictions on the use of your personal data and obligations with respect to the protection and security of your personal data).

Your personal data and/or personal profiles shall not be rented, nor sold to third parties without your prior explicit consent.

7. HOW LONG DO WE STORE YOUR PERSONAL DATA

Your personal data will not be stored for longer than is necessary in relation to the purposes for which we process them (we refer to the purposes as listed above in paragraph 5). Only where we are legally obliged to, or where this is necessary for defending our interests in the context of judicial proceedings (e.g. in case of a dispute), we will store the personal data for longer periods.

More specifically, the following storage periods apply:

Personal data	Storage period:
name, address, telephone number, email address or other contact details	2 years
IP address and surfing behavior	2 years

8. HOW DO WE PROTECT YOUR PERSONAL DATA?

We will implement the necessary administrative, technical and organisational measures for ensuring a level of security appropriate to the specific risks that we have identified. We protect your personal data against destruction, loss, alteration, unauthorised disclosure of or access to personal data transmitted, stored or otherwise processed.

Further, we seek to ensure that we keep your personal data accurate and up to date. In view thereof, we kindly request you to inform us of any changes to your personal data (such as a change in your contact details).

9. WHAT ARE YOUR RIGHTS AND HOW YOU CAN EXERCISE THEM?

You have the right to:

• information about and access to your personal data;
• rectify your personal data;
• erasure of your personal data (‘right to be forgotten’);
• restriction of processing of your personal data;
• object to the processing of your personal data;
• receive your personal data in a structured, commonly used and machine readable format and to (have) transmit(ted) your personal data to another organization.
   

To read more about these rights, and circumstances under which you can use these rights, in particular your right to object, please look at the table below.

Finally, you have the right to lodge a complaint with the Belgian Data Protection Authority (https://www.privacycommission.be/) relating to the processing of your personal data by us.